CONTACT

Compliance

May Compliance: Is Your Business Compliant?

by Leave a Comment

HR Compliance

Spring is in that air and we love it here at CorpStrat®. Last month we had several questions regarding the legalization of marijuana in the workplace, how employers can protect themselves, and paystub correction inquires so we thought we would tackle theses issues in our newsletter this month.

As many of you are aware, California is one of 8 states that legalized marijuana for recreational use. Prop 64, effective January 1, 2018 outlines this however; California employers can and should ban marijuana use in the workplace to ensure a safe work environment. California employers generally cannot randomly drug test employees however, they can test under the following circumstances:

  • Pre-employment screening
  • Physical examination
  • Under reasonable suspicion
  • Post accident
  • Employees in highly regulated industry or position critical to public safety

[Read more…] about May Compliance: Is Your Business Compliant?

Ensure That Your California Business Is Compliant

by Leave a Comment

Proposed HR Compliance Laws

California law makers are currently reviewing several proposed laws that effect employers of all sizes (and not necessarily in a good way.)  The following laws are likely to become effective within the next 12 months.

  • Paid Sick Leave Expansion (AB 2841) – This bill would expand the current paid sick leave law on the books per county to 10 days (80 hours) of paid sick leave.
  • Employment Protection for Medical Marijuana Users (AB 2069) – This bill would amend the Fair Employment and Housing Act to make it an unlawful employment practice for an employer to take adverse action against an applicant or employee. All because of a positive drug test for marijuana (by a medical marijuana cold holder) or because of one’s status as a medical marijuana card holder.

[An employer may still discipline an employee for being under the influence while working or being on the employer’s property. Key change relates to the area of employee accommodations. Exceptions would be made from employers who would lose a license or monetary benefit under federal law.]

[Read more…] about Ensure That Your California Business Is Compliant

California Based Company Finds Outsourced HR Support Invaluable With CorpStrat HR

by Leave a Comment

Kermisch & Paletz LLP is an established litigation and family law firm with over 30 years combined expertise in the areas of family law, civil litigation, immigration, mediation, and appeals. Their unique team approach to law, even in practice areas that are traditionally left to sole practitioners allows them to deliver the best results for their clients. They never lose sight of putting their clients’ needs first and to position them in the best way possible for a successful outcome. Holding similar values, the team at CorpStrat®, who are dedicated to delivering Kermisch & Paletz’s HR and risk management compliance needs.

Managing Growing Pains

Like many California-based businesses, Kermisch & Paletz LLP, was feeling the growing pains of a successful start-up business. Knowing that having a solid HR infrastructure and key staff to address employee and compliance issues would allow them time to focus on their business. In 2017, they made it a priority to seek outside HR support.

“The laws are changing in my own field, and when it comes to employment law its even more complicated,” said Jorge Velasco, Senior Partner at Kermisch and Paletz. CorpStrat® HR is our go-to for all our HR needs.”

HR and risk management compliance were just the beginning. With CorpStrat® HR, Kermisch and Paletz found a complete HR solution including payroll, employee benefits, HRIS system and much more.

“CorpStrat® HR is the best value in town,” said Mary Lu, Partner. The service level far exceeds what we were getting before.”Business people shaking hands, finishing up a meeting

Employee Relations      

CorpStrat® HR has become the key resource for all our HR related issues at Kermisch and Paletz. Whether its coaching an employee, guiding management on key issues, addressing an employee’s concern, or addressing new changes in the field of HR.

HR Compliance

CorpStrat® HR provided relief to a sensitive HR matter they were not familiar with. The depth of experience in complex matters involving different personalities and view-points was a definite advantage.

 Personalized Service

“We really enjoy working with our dedicated representative, Victoria. She is knowledgeable, proactive, responsive and the employees like her too.” A key differentiator with CorpStrat® HR is you will find them working with the client side-by-side. The HR representatives truly become part of the company’s culture.

CorpStrat® HR Value Proposition

Jorge and Mary now have peace of mind knowing they can reach out and have the guidance and expertise that CorpStrat® HR offers. With CorpStrat® HR you don’t have to spend time worrying about the nuances of HR, insurance, or payroll. Those are things you can outsource, and instead focus on what you love to do. For Kermisch and Paletz, it’s practicing law.

Where Do You Draw The Line?

by Leave a Comment

Overly-Friendly or Sexual Harassment…Where Do You Draw the Line?

With the daily news of high profile cases of sexual harassment since Harvey Weinstein was accused last fall along with many others, clients have asked – how do you determine if someone is over-friendly verses harassment? The line between flirtation and harassment is a very fine, often, blurred one.

There is no disputing that a person’s individual and workplace culture plays a large part in this equation. Understanding what is happening (or not happening) in your organization, is most imperative for executives to take the lead on. The Equal Employment Opportunity Commission has a clear definition of what is and is not harassment.  So perhaps the question should be, what proactive things can I do to tackle this ever growing issue?

  • Know the facts. Review the EEOC definition and educated yourself.
  • Know the types of harassment. Sexual, verbal, gender, etc. and how they can play out in your culture.
  • Have an inclusive work culture that is diverse in ethnicity, social background, and gender.
  • Review and update policies that relate to harassment of all kinds.
  • Develop internal communication that outlines standards, a process for reporting abuse, and clear consequences for violating the policy.
  • Participate in regular scheduled trainings.
  • Create a supportive work culture where employee’s feel empowered and valued.
  • Support HR when a concern arises.
  • Don’t wait for a formal complaint. If you see or hear about it, ACT.
  • Respond quickly to all allegations.

Be The Solution

While there are no guarantees a company policy or training will be the perfect solution, employers can take proactive steps to address harassment and create solutions that ensure a safe and comfortable work environment for all.

For the skeptics, yes, false accusations have been made and genuine misunderstandings, easily rectified. But don’t let that lessen the seriousness of a complaint. Harassment of all kinds now have a voice and that has given people the courage to speak up, when they may have been too scared to before.

Given how little agreement exists about a clear definition of sexual harassment, employers seeking to create a comfortable work environment may need to be more explicit about the boundaries of acceptable behavior. Consider CorpStrat® to help you through that next situation and in developing policies or trainings. Our HR on Demand packages can provide reliable HR support and create solutions. We are here to help. 

How to Deliver Unbeatable Customer Experience

by Leave a Comment

What does great service really mean?

A great product or service is the first half of a successful business – great customer service is the better half of a successful business. Does the mention of a company name trigger good feelings from a customer? When customer service evolves into an amazing customer experience, the answer to that question is a resounding ‘Yes!’ A successful business shapes the customers’ experience by embedding a fundamental value proposition in offerings, but a satisfactory experience just isn’t good enough for long-term success.

Go above and beyond

So what is great customer service? The definition is different for everyone –  to some, it is as simple as solving problems and offering solutions in an expedient manner. To others, it means overall politeness from those who represent the company. In other organizations it’s defined as a company’s willingness to give their customers, ‘the customer is always right’ approach, no matter how unreasonable their demands may be.

If you invest in your customers, they will invest in you

The human elements of customer service are what really define great customer service…doing everything one can to please, protect, enrich, and value the customer. At the end of the day, every business should be built around how to deliver an extraordinary customer experience.

To achieve a truly value-based and positive customer experience, here are the four touchstones every company should be implementing:

  1. Be responsive – Customers hate repeating themselves, so being responsive across social media platforms, mobile applications, and engaging web pages is increasing in importance as channels expand.
  2. Treat customers with a friendly, helpful attitude – Lousy customer service is the number one reason people choose to stop engaging with a company. Simply put, happy customers remain loyal.
  3. Quality communication and services – With today’s technology, every business can offer personalized connections that leave people more than satisfied and with confidence that strengthens brand loyalty.
  4. Build trust – Transparency goes a long way by showing clients that they can lean on your processes and communication to steer them in the right direction.

Partners at CorpStrat

At CorpStrat®, we deliver the CorpStrat® Gold Standard, which is our version of a customer service experience. This is comprised of 5 values:

  • Teamwork – we work together to achieve the best outcomes for our clients
  • Great Attitude – we bring positive energy to every interaction
  • Client Interest First – All of our actions are guided by achieving our clients’ objectives
  • CorpStrat® Golden Rule – we show up on time, finish what we start, do what we say, and demonstrate our gratefulness
  • Passionate Learners – We are constantly increasing our knowledge and gaining wisdom

And most importantly, when it comes to our Gold Standard…

We know it, we show it, we own it.

How To Evaluate The Right Benefits Broker: 6 Important Questions To Ask Yourself

by 1 Comment

Choosing the right broker can be a daunting task. While all benefits brokers have access to the same carriers and rates, there are value-added services that a skilled benefits broker will also provide; usually at little, or no additional cost. It’s important to take the time to find the right benefits broker for your company’s needs.

To get the most out of your broker partnership, ask yourself these 6 important questions:

1.)  Are you up-to-date on the latest health care reform regulations, receive guidance and the latest developments?

Compliance concerns continue to increase for businesses. Between ERISA and payroll taxes, maintaining compliance is becoming more difficult and frustrating for companies. Here, a benefits broker can become the compliance officer for its clients.

2.)  Do you have support during your open enrollment that includes educational materials, meetings, and other communications?

There is a lot that can go wrong during open enrollment periods and things can get hectic, especially in the coming years as health care reform and political turmoil spiral. Benefit brokers are there to help guide you through the process to make as seamless as possible.

3.)  Who do you call when you’re faced with a complex question from a former employee about COBRA coverage?

 Sure, you can try calling the U.S. Labor Department or the Internal Revenue Service office, but the most effective way to handle their questions, would be to consider calling upon insurance brokers. These skilled and certified professionals will eliminate the painful task of navigating COBRA coverage for existing and former employees.

4.)  Do you know how other companies of your size and demographics are providing benefits to their employees so that you can remain competitive?

In many cases, employers must offer health care in order to remain competitive with other businesses for the most talented employees and avoid fines imposed by health care reform. The Patient Protection and Affordable Care Act requires employers with 50 or more full-time employees to offer adequate health coverage or be subject to assessment if their employees receive premium tax credits to purchase their own insurance.

5.)  Are you aware of voluntary and workplace benefits that you can offer without adding significant cost on your end?

Be strategic about cost saving voluntary benefits. Voluntary benefits have long been a relatively simple and inexpensive way to expand the benefits a company can offer employees. With out-of-pocket medical costs growing into the tens of thousands of dollars, voluntary benefits can extend this type of financial protection to health care.

6.)  How do you educate employees about how to make the most out of their benefits and do you have an online platform to access?

Education, especially when it comes to ones’ health is especially important. By explaining and guiding your employees on the different benefit plans offered, it can help them appreciate having access to coverage in the first place. But to really help employees feel comfortable with their benefit plans, we strongly suggest providing ongoing and consistent education throughout the year.

The above is only a sliver of the value-added services your benefits broker should offer. If your current broker isn’t providing all the above, feel free to reach out to us. We’re a full-service brokerage firm offering insurance, technology, and compliance solutions for all facets of your business

Ask us how you can spend less time on the broadening workload of benefits enrollment, payroll, & compliance and more time on growing your business. Contact us today, or learn more about CorpStrat® HR and CorpStrat® Payroll.