Tag Archives: insurance

How to Deliver Unbeatable Customer Experience

What does great service really mean?

A great product or service is the first half of a successful business – great customer service is the better half of a successful business. Does the mention of a company name trigger good feelings from a customer? When customer service evolves into an amazing customer experience, the answer to that question is a resounding ‘Yes!’ A successful business shapes the customers’ experience by embedding a fundamental value proposition in offerings, but a satisfactory experience just isn’t good enough for long-term success.

Go above and beyond

So what is great customer service? The definition is different for everyone –  to some, it is as simple as solving problems and offering solutions in an expedient manner. To others, it means overall politeness from those who represent the company. In other organizations it’s defined as a company’s willingness to give their customers, ‘the customer is always right’ approach, no matter how unreasonable their demands may be.

If you invest in your customers, they will invest in you

The human elements of customer service are what really define great customer service…doing everything one can to please, protect, enrich, and value the customer. At the end of the day, every business should be built around how to deliver an extraordinary customer experience.

To achieve a truly value-based and positive customer experience, here are the four touchstones every company should be implementing:

  1. Be responsive – Customers hate repeating themselves, so being responsive across social media platforms, mobile applications, and engaging web pages is increasing in importance as channels expand.
  2. Treat customers with a friendly, helpful attitude – Lousy customer service is the number one reason people choose to stop engaging with a company. Simply put, happy customers remain loyal.
  3. Quality communication and services – With today’s technology, every business can offer personalized connections that leave people more than satisfied and with confidence that strengthens brand loyalty.
  4. Build trust – Transparency goes a long way by showing clients that they can lean on your processes and communication to steer them in the right direction.

Partners at CorpStrat

At CorpStrat, we deliver the CorpStrat Gold Standard, which is our version of a customer service experience. This is comprised of 5 values:

  • Teamwork – we work together to achieve the best outcomes for our clients
  • Great Attitude – we bring positive energy to every interaction
  • Client Interest First – All of our actions are guided by achieving our clients’ objectives
  • CorpStrat Golden Rule – we show up on time, finish what we start, do what we say, and demonstrate our gratefulness
  • Passionate Learners – We are constantly increasing our knowledge and gaining wisdom

And most importantly, when it comes to our Gold Standard

We know it, we show it, we own it.

 

ERISA Compliance – What Every Employer Needs to Know About Plan Documents

Imagine an agent from the Department of Labor walks in your office and asks for your ERISA documents. For 90% of employers, the answer would be “what is that?”. Yet for every employer, maintaining ERISA documents is essential – and here is why:

ERISA is a federal law that sets minimum standards for employee benefit plans maintained by private-sector employers.

ERISA includes requirements for both retirement plans (for example, 401(k) plans) and welfare benefit plans (for example, group health plans). ERISA has been amended many times over the years, expanding the protections available to welfare benefit plan participants and beneficiaries.

The Department of Labor (DOL), through its Employee Benefits Security Administration (EBSA), enforces most of ERISA’s provisions. Violating ERISA can have serious and costly consequences for employers that sponsor welfare benefit plans, either through DOL enforcement actions and penalty assessments or through participant lawsuits.

All welfare plans are subject to ERISA (medical, dental, vision, life, disability, certain employee assistance and wellness programs, for example) and are required to have a plan document that is memorialized in writing. ERISA further required that the plan document contain specific, express provisions. This means if you deliver any type of benefit program to employees, it’s likely you need a current ERISA document.

How does the DOL enforce ERISA?

The DOL has broad authority to investigate or audit an employee benefit plan’s compliance with the ERISA. The DOL’s EBSA division handles audits of employee benefit plans. To perform these audits, EBSA employs over 400 investigators working out of field offices, many of whom are lawyers or CPAs or have advanced degrees in business or finance. The DOL has authority to assess civil penalties for many different types of ERISA violations.

How can an employer minimize its risk of being audited by the DOL?

As a practical matter, an employer has little control over whether it will be audited by the DOL. However, an employer can take the following steps to help minimize its exposure to a DOL audit:

  • Respond to participants’ benefit questions and requests for information on a timely basis;
  • File Form 5500 on time and make sure it is complete and accurate;
  • Create and distribute participant notices required by law (for example, the summary of benefits and coverage) by the deadline; and
  • Make timely updates to plan documents and summary plan descriptions (SPDs) to reflect legal and design changes.

How can employers be prepared for a DOL audit?

The best way to prepare for a DOL audit is to remain in compliance with the law and establish a recordkeeping system for maintaining all of the important documents relating to your employee benefit plans. Retaining complete and accurate records will help move along the audit process and provide an accurate picture of an employer’s benefit package. As a general rule, these records should be retained for seven years.

Because the DOL has increased the frequency of health plan audits, employers should consider reviewing their health plans for compliance now, before they are selected for audit. It is important for employers to get their health plans’ paperwork in order as part of this process. Don’t be fooled into thinking you are “too small” for ERISA. Employers of every size who provide any type of Employer Sponsored Benefit Plan are subject to ERISA. Ask your broker if you need documents and get them done!

Contact Us

Lief Organics Leaf Labs

Lief Organics, is a Valencia-based wholesaler of raw nutrients and ingredients for the natural foods and supplement industry. The company just relocated their manufacturing and distributing to new facilities, with a staff of over 100 and a robust sales team growing to $30 million in sales, Lief needed more space.


Lief Organics has experienced amazing growth by creating an environment that attracts high-level talent, an energetic and amazing workspace, and by delivering high-touch employee benefits through CorpStrat. 

Adel Villalobos, The President and CEO was born with a knack for 2 things; science and baseball. He would eventually use baseball as his motivation to attend California State University Northridge, to obtain his degree in Biochemistry and Nutrition. Once enrolled, Adel further realized his passion for science and decided to focus less on his baseball mitt and more on garnering any experience he can get in what was then a relatively new and burgeoning Nutraceutical Industry.

He eventually landed a part-time job as a Customer Service Rep with a company called Natrol. It was at Natrol, where the seed of eventually starting his own company was planted. Adel, was eager to learn and was willing to try his hand in various departments at Natrol, from Customer Service to QC Lab Tech to Marketing, Product Development and even Legal. After moving around all the departments at Natrol, Adel knew what his next step needed to be, and that was to try to make it on his own as a leader in an industry that he has grown to love. In 2008, Adel would eventually go on to start Lief. At the time, equipped with only big dreams and humble beginnings, have now grown into a 140,000 sq. ft. Contract Manufacturing Facility in Valencia California, just 20 minutes north from his home that he shares with his wife and 2 children.

I love being a part of the professional and personal growth that happens when you are in the Health Sector.  Our industry attracts great people.  Whether it is our staff or our clients. And I am committed to building great relationships and spreading quality supplements worldwide.

 
Lief’s VP, Victor Leyson, has been working with CorpStrat for nearly 11 years, Lief’s employees receive employee benefits, payroll, and communicate with their employer through CorpStratHR robust Human Resource Management System The HR platform that delivers a “hire through fire” cloud-based way for companies to manage their people and their employment lifespan. “CorpStrat has been a key advisor and catalyst for our growth and unusual amazing advocate for our company” says Leyson. “I value CorpStrat as my one stop shop for guidance and honest /sound advice on all our benefits and Insurance needs from a more global level.

 

Please contact us for more information or questions regarding your HR needs.

We May Not Own The Building, But Our Name Is On Top!

The “CorpStrat” headquarters is located near Desoto and the 101 freeway.

 

 

 

 

 

 

 

 

How We Celebrate

CorpStrat celebrates its 25th year in business this year, and what better way to showcase our success than with our logo atop our new headquarters. In January, we moved to Woodland Hills CA, and we officially emblazoned our new offices this past month.

CorpStrat has been named one of the Top Insurance Brokers 2017 by both the San Fernando Valley, and Los Angeles Business Journals. The firm is a member of Anthem’s ACE team, Blue Shields’ President Council, and the firm’s principals maintain Life and Qualifying Member status of The Million Dollar Round Table, an elite group of professionals representing the top 1% of successful insurance and financial service advisors in the USA.

We are proud of our growth, our success and future. Our staff stands ready to help companies and professionals with Employee Benefits, Payroll, HR Technology, HR Compliance, and Business insurance planning.